Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to info@terryanns.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
https://www.terryanns.com/pages/return-policy

Not right now, only US for Home and Garden and US & Canada for our Tea and Jewelry collections.

Free Standard Shipping

Free Standard Shipping

Depends on your location, usually within 15 days of shipping.

Yes you can by sending us an email to info@terryanns.com , before we ship the product.

Once your order is shipped you will get the tracking information by email.

We use the Shopify POS for data security.

Depends on the products; some hand crafted by artisans, machine made or using both techniques.

We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response. Our support team is primarily based in the UTC +7 and is available during standard business hours. We have a weekend staff to answer basic queries too.

We don’t offer telephone or video call support as of now.
Please contact with us via:
Email: info@terryanns.com

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